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Call Centre Agent
Posted in other
4 weeks ago
A local company
Job Type
Full Time
Location
South Africa
Description :
What You'll Bring
Manage incoming calls and emails for business customers
- Respond to emails, and review contracts and other documents
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and call handling metrics
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep accurate records of customer interactions and process updates or dispute information on consumer files
- Follow communication procedures, guidelines and policies
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