In as much as we take effort and due diligence to confirm the authenticity of the vacancies we post here for jobs in , at this moment, our methods are not fool proof. We urge you not to pay any money for any job offers. Baobab Roots take no responsibility for any loss of financial value. Please be cautious!

Call Centre Agent

Posted in other

A local company

Job Type

Full Time


South Africa

Description :

What You'll Bring

Manage incoming calls and emails for business customers

  • Respond to emails, and review contracts and other documents
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling metrics
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep accurate records of customer interactions and process updates or dispute information on consumer files
  • Follow communication procedures, guidelines and policies

To apply


Related Jobs