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Call Centre Agent

Posted in other

A local company

Job Type

Full Time

Location

South Africa

Description :

What You'll Bring


Manage incoming calls and emails for business customers

  • Respond to emails, and review contracts and other documents
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call handling metrics
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep accurate records of customer interactions and process updates or dispute information on consumer files
  • Follow communication procedures, guidelines and policies



To apply

TO APPLY CLICK HERE


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