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- Administrative or Secretarial qualification will be an advantage
- Minimum 1-2 years’ experience as a receptionist/switchboard
- Deliver on agreed performance targets according to set procedures and service level agreement.
- Report on transactional activities to provide timely information for decision making in area of accountability.
- Execute work in line with governance and compliance processes.
- Identify and apply known solutions to operational problems and escalate unresolved issues.
- Receive visitors to the organisation, determine their needs and direct them accordingly in a manner that enhances org reputation.
- Plan for, administer and process receptionist related tasks and activities effectively and efficiently in alignment with performance objectives.
- Respond promptly to calls in a professional manner, ensuring an excellent and accurate client service enhancing companies reputation.
- Execute work activities effectively and efficiently in order to prevent financial losses.
- Deliver work activities adequately to satisfy internal and external customers.
- Assist customers with queries and direct them to the relevant department to ensure prompt and effective resolutions, enhancing customer experience.
- Attend training initiatives to improve work quality and enhance own skills.
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